My son had an Amazon gift card that was damaged and part of the claim code couldn’t be read. I wasn’t sure if anything could be done, but figured it was worth a shot to contact Amazon. Finding contact information for Amazon is not the easiest.
To locate Amazon’s contact information, load the Amazon home page, scroll to the bottom and click on Amazon Assistant.
Scroll down to the Need Help section and click contact us.
A contact page will open with options to open a chat window or have Amazon call you.
I used the chat feature and it worked out great. You actually chat with a real person. I had to give the person I talked to the card number and the pieces of the claim code that I could read. He somehow looked it up and was able to add the gift card directly to my account. The whole process took about 15 minutes.
I was originally going to email Amazon, but articles said it’s a slower process. The chat option worked just fine and was quick.
These are the Amazon email addresses I found. I don’t know if they actually work.
Account issues: cis@amazon.com
Other issues: primary@amazon.com
(paid links)
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